大学英语大学英语大学英语四级(CET4)2008年12月大学英语四级(CET-4)考试真题

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• 21What contributes most to smoothing over issues with customers、

  A.Manners of the salespeople

  B.Hiring of efficient employees

  C.Huge supply of goods for sale

  D.Design of the store layout.

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• 22To achieve better shopping experiences, customers are advised to _________.

  A.exert pressure on stores to improve their service

  B.settle their disputes with stores in a diplomatic way

  C.voice their dissatisfaction to store managers directly

  D.shop around and make comparisons between stores

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