What contributes most to smoothing over issues with customers、

试卷相关题目

• 1Shop owners often hire moonlighting police as parking attendants so that shoppers_____

  A.can stay longer browsing in the store

  B.won’t have trouble parking their cars

  C.won’t have any worries about security

  D.can find their cars easily after shopping

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• 2What does Paula Courtney imply by saying “ … the shopper must also find a replacement” (Line 2, Par

  A.4)、A.New customers are bound to replace old ones.

  B.It is not likely the shopper can find the same products in other stores.

  C.Most stores provide the same

  D.Not complaining to the manager causes the shopper some trouble too.

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• 3Why are store managers often the last to hear complaints、

  A.Most customers won’t bother to complain even if they have had unhappy experiences.

  B.Customers would rather relate their unhappy experiences to people around them.

  C.Few customers believe the service will be improve

  D.D.Customers have no easy access to store managers.

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• 4What does Cartmill say about regular check-ups for men、

  A.They may increase public expenses

  B.They will save money in the long run

  C.They may cause psychological strains on men

  D.They will enable men to live as long as women

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• 5what does Dr. Ross Cartmill mean by “the ostrich approach”(line q par

  A.9)A.a casual attitude towards one’s health conditions

  B.a new therapy for certain psychological problems

  C.refusal to get medical treatment for fear of the pain involved

  D.unwillingness to find out about one’s disease because of fear

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• 6To achieve better shopping experiences, customers are advised to _________.

  A.exert pressure on stores to improve their service

  B.settle their disputes with stores in a diplomatic way

  C.voice their dissatisfaction to store managers directly

  D.shop around and make comparisons between stores

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