To achieve better shopping experiences, customers are advised to _________.

试卷相关题目

• 1What contributes most to smoothing over issues with customers、

  A.Manners of the salespeople

  B.Hiring of efficient employees

  C.Huge supply of goods for sale

  D.Design of the store layout.

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• 2Shop owners often hire moonlighting police as parking attendants so that shoppers_____

  A.can stay longer browsing in the store

  B.won’t have trouble parking their cars

  C.won’t have any worries about security

  D.can find their cars easily after shopping

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• 3What does Paula Courtney imply by saying “ … the shopper must also find a replacement” (Line 2, Par

  A.4)、A.New customers are bound to replace old ones.

  B.It is not likely the shopper can find the same products in other stores.

  C.Most stores provide the same

  D.Not complaining to the manager causes the shopper some trouble too.

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• 4Why are store managers often the last to hear complaints、

  A.Most customers won’t bother to complain even if they have had unhappy experiences.

  B.Customers would rather relate their unhappy experiences to people around them.

  C.Few customers believe the service will be improve

  D.D.Customers have no easy access to store managers.

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• 5What does Cartmill say about regular check-ups for men、

  A.They may increase public expenses

  B.They will save money in the long run

  C.They may cause psychological strains on men

  D.They will enable men to live as long as women

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