The phrase “live up” (Par

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• 1The most effective complaint can be made by ________.

  A.showing the faulty item to the manufacturer

  B.explaining exactly what is wrong with the item

  C.saying firmly that the item of poor quality

  D.asking politely to change the item

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• 2If a consumer wants a quick settlement of his problem, it’s better to complain to ________.

  A.a shop assistant

  B.the store manager

  C.the manufacturer

  D.a public organization

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• 3When a consumer finds that his purchase has a fault in it, the first thing he should do is to ________.

  A.complain personally to the manager

  B.threaten to take the matter to court

  C.write a firm letter of complaint to the store or purchase

  D.show some written proof of the purchase to the store

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• 4According to Papousek, the pleasure babies get in achieving something is a reflection of ________.

  A.a basic human desire to understand and control the world

  B.the satisfaction of certain physiological needs

  C.their strong desire to solve complex

  D.a fundamental human urge to display their learned skills

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• 5The babies would “smile and bubble” at the lights because ________.

  A.the lights were directly related to some basic “drives”

  B.the sight of the lights was interesting

  C.they need not turn back to watch the lights

  D.they succeeded in “switching on” the lights

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• 6The passage tells us ________.

  A.how to settle a consumer’s complaint about a faulty item

  B.how to make an effective complaint about a faulty item

  C.how to avoid buying a faulty item

  D.how to deal with complaints from customers

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• 7Designers and big stores always make money ________.

  A.by mercilessly exploiting women workers in the clothing industry

  B.because they are capable of predicting new fashions

  C.by constantly changing the fashions in women’s clothing

  D.because they attach great importance to quality in women’s clothing

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• 8To the writer, the fact that women alter their old-fashioned dresses is seen as ________.

  A.a waste of money

  B.a waste of time

  C.an expression of taste

  D.an expression of creativity

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• 9The writer would be less critical if fashion designers placed more stress on the ________ of clothing.

  A.cost

  B.appearance

  C.comfort

  D.suitability

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• 10According to the passage, which of the following statements is TRUE、 ________.

  A.New fashions in clothing are created for the commercial exploitation of women.

  B.The constant changes in women’s clothing reflect their strength of character.

  C.The fashion industry makes an important contribution to society.

  D.Fashion designs should not be encouraged since they are only welcomed by women.

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