According to Papousek, the pleasure babies get in achieving something is a reflection of ________.

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• 1The babies would “smile and bubble” at the lights because ________.

  A.the lights were directly related to some basic “drives”

  B.the sight of the lights was interesting

  C.they need not turn back to watch the lights

  D.they succeeded in “switching on” the lights

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• 2In Papousek’s experiment babies make learned movements of the head in order to ________.

  A.have the lights turned on

  B.be rewarded with milk

  C.please their parents

  D.be praised

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• 3Papousek noticed in his studies that a baby ________.

  A.would make learned responses when it saw the milk

  B.would carry out learned movements when it had enough to drink

  C.would continue the simple movements without being given milk

  D.would turn its head to right or left when it had enough to drink

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• 4According to the author, babies learn to do things which ________.

  A.are directly related to pleasure

  B.will meet their physical needs

  C.will bring them a feeling of success

  D.will satisfy their curiosity

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• 5The author’s attitude towards the nurse system at Beth Israel Hospital is ________.

  A.negative

  B.critical

  C.neutral

  D.positive

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• 6When a consumer finds that his purchase has a fault in it, the first thing he should do is to ________.

  A.complain personally to the manager

  B.threaten to take the matter to court

  C.write a firm letter of complaint to the store or purchase

  D.show some written proof of the purchase to the store

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• 7If a consumer wants a quick settlement of his problem, it’s better to complain to ________.

  A.a shop assistant

  B.the store manager

  C.the manufacturer

  D.a public organization

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• 8The most effective complaint can be made by ________.

  A.showing the faulty item to the manufacturer

  B.explaining exactly what is wrong with the item

  C.saying firmly that the item of poor quality

  D.asking politely to change the item

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• 9The phrase “live up” (Par

  A.1, Line 2) in the context means ________.A.meet the standard of

  B.realize the purpose of

  C.fulfill the demands of

  D.keep the promise of

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• 10The passage tells us ________.

  A.how to settle a consumer’s complaint about a faulty item

  B.how to make an effective complaint about a faulty item

  C.how to avoid buying a faulty item

  D.how to deal with complaints from customers

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