Designers and big stores always make money ________.

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• 1The passage tells us ________.

  A.how to settle a consumer’s complaint about a faulty item

  B.how to make an effective complaint about a faulty item

  C.how to avoid buying a faulty item

  D.how to deal with complaints from customers

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• 2The phrase “live up” (Par

  A.1, Line 2) in the context means ________.A.meet the standard of

  B.realize the purpose of

  C.fulfill the demands of

  D.keep the promise of

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• 3The most effective complaint can be made by ________.

  A.showing the faulty item to the manufacturer

  B.explaining exactly what is wrong with the item

  C.saying firmly that the item of poor quality

  D.asking politely to change the item

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• 4If a consumer wants a quick settlement of his problem, it’s better to complain to ________.

  A.a shop assistant

  B.the store manager

  C.the manufacturer

  D.a public organization

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• 5When a consumer finds that his purchase has a fault in it, the first thing he should do is to ________.

  A.complain personally to the manager

  B.threaten to take the matter to court

  C.write a firm letter of complaint to the store or purchase

  D.show some written proof of the purchase to the store

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• 6To the writer, the fact that women alter their old-fashioned dresses is seen as ________.

  A.a waste of money

  B.a waste of time

  C.an expression of taste

  D.an expression of creativity

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• 7The writer would be less critical if fashion designers placed more stress on the ________ of clothing.

  A.cost

  B.appearance

  C.comfort

  D.suitability

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• 8According to the passage, which of the following statements is TRUE、 ________.

  A.New fashions in clothing are created for the commercial exploitation of women.

  B.The constant changes in women’s clothing reflect their strength of character.

  C.The fashion industry makes an important contribution to society.

  D.Fashion designs should not be encouraged since they are only welcomed by women.

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• 9By saying “the conclusion to be drawn are obvious” (Par

  A.4, Line 1-2), the writer means that ________.A.women’s inconstancy in their choice of clothing is often laughed at

  B.women are better able to put up with discomfort

  C.men are also exploited greatly by fashion designers

  D.men are more reasonable in the matter of fashion

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• 10Jean did not have time to go to the concert last night because she was busy ________ for her examination.

  A.to prepare

  B.to be prepared

  C.preparing

  D.being prepared

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