专业技术高级资格信息系统项目管理师综合知识2014上半年《信息系统项目管理师》上午试题-综合知识

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• 61All of the following are function of crm system except （）

  A.automation procurement

  B.automation sales

  C.automation marketing

  D.automation customer service

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• 62All of the following tools and techniques are helpful to acurately confirming customers needs except （） 

  A.questionnaires

  B.prototyping approaches

  C.fishbone diagrams

  D.interviews

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• 63Requirements management is the process of （73），analyzing，tracing，prioritizing and agreeing on requirements and then controlling changes and communicating to relevant stakeholders. It is a（74）process throughout a project. A requirement is a capability to which a project outcome（product or service）should conform. 

  A.communicating

  B.collecting

  C.filing

  D.documenting

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• 64Requirements management is the process of （73），analyzing，tracing，prioritizing and agreeing on requirements and then controlling changes and communicating to relevant stakeholders. It is a（74）process throughout a project. A requirement is a capability to which a project outcome（product or service）should conform. 

  A.persistent

  B.continuing

  C.permanent

  D.continuous

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• 65setting redundant components in subsystem to handle with the risks brought by the defaults of original components,what kind of risk response strategy is this？（） 

  A.risk avoidance

  B.risk acceptance

  C.risk mitigation

  D.contingency plan

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