Requirements management is the process of （73），analyzing，tracing，prioritizing and agreeing on requirements and then controlling changes and communicating to relevant stakeholders. It is a（74）process throughout a project. A requirement is a capability to which a project outcome（product or service）should conform. 

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• 1Requirements management is the process of （73），analyzing，tracing，prioritizing and agreeing on requirements and then controlling changes and communicating to relevant stakeholders. It is a（74）process throughout a project. A requirement is a capability to which a project outcome（product or service）should conform. 

  A.communicating

  B.collecting

  C.filing

  D.documenting

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• 2All of the following tools and techniques are helpful to acurately confirming customers needs except （） 

  A.questionnaires

  B.prototyping approaches

  C.fishbone diagrams

  D.interviews

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• 3All of the following are function of crm system except （）

  A.automation procurement

  B.automation sales

  C.automation marketing

  D.automation customer service

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• 4某软件开发项目的需求规格说明书第一次正式发布，命名为《需求规格说明书V1.0》，此后经过两次较小的升级，版本号升至V1.2，此时客户提出一次需求变更，项目组接受了变更，按客户的要求对需求规格说明书进行了较大的改动并通过评审，此时版本号应升级为（）。 

  A.V1.3

  B.V1.5

  C.V2.0

  D.V3.0

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• 5（2）

  A.配置项标识

  B.配置项优化

  C.配置状态报告

  D.配置审计

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• 6setting redundant components in subsystem to handle with the risks brought by the defaults of original components,what kind of risk response strategy is this？（） 

  A.risk avoidance

  B.risk acceptance

  C.risk mitigation

  D.contingency plan

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