What does the writer recommend to create customer delight、
A.Calling customers regular.
B.Gibing a “thank you “note..
C.Delivering a quicker service.
D.Promising more gifts.
试卷相关题目
- 1The writer mentions “phone rage”(Paragraph 3)to show that ________.
A.customers often use phones to express their anger
B.people still prefer to buy goods online
C.customer care becomes more demanding
D.customers rely on their phones to obtain services
开始考试点击查看答案 - 2We can learn from Paragraph 2 that _______.
A.complaining customers are hard to satisfy
B.unsatisfied customers receive better service
C.satisfied customers catch more attention
D.well-treated customers promote business
开始考试点击查看答案 - 3When Sylvia says “His speech was OK but it had no real punch”, she thinks it was not_____.
A.fluent and impressive
B.logical and moving
C.informative and significant
D.interesting and powerful
开始考试点击查看答案 - 4What will the government most probably provide if it is engaged in a pump-priming program、
A.Sums of money.
B.Raw materials.
C.Human resources.
D.Media support.
开始考试点击查看答案 - 5When Sally says “The TV program kept pumping out commercials”, she may be______.
A.excited
B.interested
C.annoyed
D.worried
开始考试点击查看答案 - 6If a manager should show his empathy (Paragraph 6), what would be probably say、
A.“I know how upset you must be.”
B.“I appreciate your understanding.”
C.“I’m sorry for the delay.”
D.“I know it’s our fault.”
开始考试点击查看答案 - 7Customer delight is important for airlines because ________.
A.their telephone style remains unchanged
B.they are more likely to meet with complaints
C.the services cost them a lot of money
D.the policies can be applied to their staff
开始考试点击查看答案 - 8Which of the following is conveyed in this article、
A.Face-to –face service creates comfortable feelings among customers.
B.Companies that promise more will naturally attract more customers.
C.A company should promise less but do more in a competitive market.
D.Customer delight is more important for air lines then for banks.
开始考试点击查看答案 - 9Mrs. Patrick was laughing guiltily because she thought________.
A.she was too old to fly kites
B.her husband would make fun of her
C.she should have been doing her how
D.supposed to the don’t game
开始考试点击查看答案 - 10By “we were all beside ourselves writer means that they all ________.
A.felt confused
B.went wild with joy
C.looked on
D.forgot their fights
开始考试点击查看答案
最新试卷
高中教育高考语文(重庆卷)2013年普通高等学校招生全国统一考试
类别:学历类其它高中教育高考语文高考语文第一轮复习测试题9
类别:学历类其它高中教育高考语文高考语文第一轮复习测试题8
类别:学历类其它高中教育高考语文高考语文第一轮复习测试题6
类别:学历类其它高中教育高考语文高考语文第一轮复习测试题4
类别:学历类其它高中教育高考语文高考语文第一轮复习测试题3
类别:学历类其它高中教育高考语文高考语文第一轮复习测试题2
类别:学历类其它高中教育高考语文高考语文第一轮复习测试题1
类别:学历类其它高中教育高考语文高中语文课课练(5)
类别:学历类其它高中教育高考语文高中语文总复习 经典易错题会诊与命题角度
类别:学历类其它