When Sally says “The TV program kept pumping out commercials”, she may be______.

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• 1What is the real concern of the writer of this article、

  A.The major causes of traffic accidents and car thefts.

  B.The relationship between human and technology.

  C.The shortcomings of digital devices we use.

  D.The human unawareness of technical problems.

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• 2In the writer’s opinion, Stevenson’s argument is _______.

  A.one-sided

  B.reasonable

  C.puzzling

  D.well-based

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• 3Which of the following would Rick Stevenson most probably agree with、

  A.Modern technology is what we can’t live without.

  B.Digital technology often falls short of our expectation.

  C.Digital devices are more reliable than they used to be.

  D.GPS error is not the only cause for Ceely’s accident.

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• 4The phrase “near miss” (Paragraph 2) can best be replaced by______.

  A.close hit

  B.heavy loss

  C.narrow escape

  D.big mistake

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• 5What did Paula Ceely think was the cause of her accident？

  A.She was not familiar with the road.

  B.It was dark and raining heavily then.

  C.The railway workers failed to give the signal.

  D.Her GPS device didn’t tell her about the crossing.

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• 6What will the government most probably provide if it is engaged in a pump-priming program、

  A.Sums of money.

  B.Raw materials.

  C.Human resources.

  D.Media support.

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• 7When Sylvia says “His speech was OK but it had no real punch”, she thinks it was not_____.

  A.fluent and impressive

  B.logical and moving

  C.informative and significant

  D.interesting and powerful

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• 8We can learn from Paragraph 2 that _______.

  A.complaining customers are hard to satisfy

  B.unsatisfied customers receive better service

  C.satisfied customers catch more attention

  D.well-treated customers promote business

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• 9The writer mentions “phone rage”(Paragraph 3)to show that ________.

  A.customers often use phones to express their anger

  B.people still prefer to buy goods online

  C.customer care becomes more demanding

  D.customers rely on their phones to obtain services

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• 10What does the writer recommend to create customer delight、

  A.Calling customers regular.

  B.Gibing a “thank you “note..

  C.Delivering a quicker service.

  D.Promising more gifts.

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