Which one of the following is not a general aim of an appraisal system? A Identify potential B Deal with grievances C Reward attainment D Measure performance

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• 1Upward appraisal is used by some businesses. This involves staff giving their opinions on the perfor

  Upward appraisal is used by some businesses. This involves staff giving their opinions on the performance of their managers. There are problems with this method, which include three of the following.

  Can you identify them?

  (i) Employee point scoring

  (ii) Fear of reprisal

  (iii) The chance of bias is increased

  (iv) Lack of authority

  A (i), (ii) and (iii)

  B (ii), (iii) and (iv)

  C (i), (ii) and (iv)

  D (i), (iii) and (iv)

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• 2Which of the following would Herzberg class among 'hygiene factors'? (i) Salary (ii) Job security

  Which of the following would Herzberg class among 'hygiene factors'?

  (i) Salary

  (ii) Job security

  (iii) Gaining recognition

  (iv) Challenging work

  A (ii) and (iv) only

  B (i) only

  C (i), (ii), (iii) and (iv)

  D (i) and (ii)

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• 3For a formal meeting, in which order would you expect the following items to appear on the agenda?

  For a formal meeting, in which order would you expect the following items to appear on the agenda?

  1 Subjects for discussion

  2 Minutes of previous meeting

  3 Date of next meeting

  4 Any other business

  5 Apologies for absence

  6 Matters arising

  A The sequence is 5, 2, 6, 1, 4, 3

  B The sequence is 5, 2, 1, 6, 3, 4

  C The sequence is 2, 5, 1, 6, 3, 4

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• 4A 360o (or multi-source) appraisal collects feedback on an individual's performance from sources suc

  A 360o (or multi-source) appraisal collects feedback on an individual's performance from sources such as the person's immediate superior and also his or her immediate subordinates. Identify these other sources from the list below.

  (i) Peers

  (ii) Customers

  (iii) Self-appraisal

  (iv) Family and friends

  A (i), (ii) and (iii)

  B (ii), (iii) and (iv)

  C (i), (ii) and (iv)

  D (i), (iii) and (iv)

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• 5 There are many different methods of communication, each with its own features and limitations. Can

   There are many different methods of communication, each with its own features and limitations. Can you identify the three features/advantages of conversation as a communication technique from the list below?

  (i) Requires little or no planning

  (ii) Gives a real impression of feelings

  (iii) Complex ideas can be communicated

  (iv) Usually unstructured so can discuss a wide range of topics

  A (i), (ii) and (iii)

  B (ii), (iii) and (iv)

  C (i), (ii) and (iv)

  D (i), (iii) and (iv)

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• 6 Bruce has been on a training course to help him develop his negotiation skills and learn some new t

   Bruce has been on a training course to help him develop his negotiation skills and learn some new techniques. He has been practising three of these back in the office – can you identify them?

  (i) Look for a wide variety of possible solutions

  (ii) Try to develop options that would result in mutual gain

  (iii) Create a trusting supportive atmosphere in group

  (iv) Define the problem carefully

  A (i), (ii) and (iii)

  B (ii), (iii) and (iv)

  C (i), (ii) and (iv)

  D (i), (iii) and (iv)

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• 712 'The justification for empowering workers, or removing levels in hierarchies that restrict freedo

  12 'The justification for empowering workers, or removing levels in hierarchies that restrict freedom, is that not only will the job be done more effectively but the people who do the job will get more out of it in terms of growth, challenge, responsibility and self-fulfilment'. The thinking is in line with which management writer?

  A Herzberg

  B Fayol

  C Taylor

  D Weber

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• 8Tuckman identified four stages in group development, which occur in a particular order. What is the

  Tuckman identified four stages in group development, which occur in a particular order. What is the order in which the stages occur?

  A Forming, storming, norming, performing

  B Forming, storming, performing, norming

  C Storming, norming, forming, performing

  D Storming, forming, performing, norming

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• 9Which one of the following team member roles is not from Belbin's list of group rules? A Shaper B

  Which one of the following team member roles is not from Belbin's list of group rules?

  A Shaper

  B Plant

  C Attacker

  D Finisher

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• 10Belbin described the most effective character mix in a team. This involves eight necessary roles, wh

  Belbin described the most effective character mix in a team. This involves eight necessary roles, which should ideally be balanced and spread in a team. A person who is highly strung, extrovert and passionate about the task fits into which of Belbin's roles?

  (i) Plant

  (ii) Completer Finisher

  (iii) Resource investigator

  (iv) Shaper

  A (i), (ii) and (iii)

  B (ii), (iii) and (iv)

  C (i), (ii) and (iv)

  D (i), (iii) and (iv)

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