Which of the following would Herzberg class among 'hygiene factors'? (i) Salary (ii) Job security (iii) Gaining recognition (iv) Challenging work A (ii) and (iv) only B (i) only C (i), (ii), (iii) and (iv) D (i) and (ii)

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• 1For a formal meeting, in which order would you expect the following items to appear on the agenda?

  For a formal meeting, in which order would you expect the following items to appear on the agenda?

  1 Subjects for discussion

  2 Minutes of previous meeting

  3 Date of next meeting

  4 Any other business

  5 Apologies for absence

  6 Matters arising

  A The sequence is 5, 2, 6, 1, 4, 3

  B The sequence is 5, 2, 1, 6, 3, 4

  C The sequence is 2, 5, 1, 6, 3, 4

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• 2A 360o (or multi-source) appraisal collects feedback on an individual's performance from sources suc

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  (i) Peers

  (ii) Customers

  (iii) Self-appraisal

  (iv) Family and friends

  A (i), (ii) and (iii)

  B (ii), (iii) and (iv)

  C (i), (ii) and (iv)

  D (i), (iii) and (iv)

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• 3 There are many different methods of communication, each with its own features and limitations. Can

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  (i) Requires little or no planning

  (ii) Gives a real impression of feelings

  (iii) Complex ideas can be communicated

  (iv) Usually unstructured so can discuss a wide range of topics

  A (i), (ii) and (iii)

  B (ii), (iii) and (iv)

  C (i), (ii) and (iv)

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• 4 Bruce has been on a training course to help him develop his negotiation skills and learn some new t

   Bruce has been on a training course to help him develop his negotiation skills and learn some new techniques. He has been practising three of these back in the office – can you identify them?

  (i) Look for a wide variety of possible solutions

  (ii) Try to develop options that would result in mutual gain

  (iii) Create a trusting supportive atmosphere in group

  (iv) Define the problem carefully

  A (i), (ii) and (iii)

  B (ii), (iii) and (iv)

  C (i), (ii) and (iv)

  D (i), (iii) and (iv)

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• 512 'The justification for empowering workers, or removing levels in hierarchies that restrict freedo

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  A Herzberg

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  C Taylor

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• 6Tuckman identified four stages in group development, which occur in a particular order. What is the

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  A Forming, storming, norming, performing

  B Forming, storming, performing, norming

  C Storming, norming, forming, performing

  D Storming, forming, performing, norming

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• 7Which one of the following team member roles is not from Belbin's list of group rules? A Shaper B

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  A Shaper

  B Plant

  C Attacker

  D Finisher

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• 8Belbin described the most effective character mix in a team. This involves eight necessary roles, wh

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  (i) Plant

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  (iii) Resource investigator

  (iv) Shaper

  A (i), (ii) and (iii)

  B (ii), (iii) and (iv)

  C (i), (ii) and (iv)

  D (i), (iii) and (iv)

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• 9In the context of human resource planning, which two of the following documents are the outputs of a

  In the context of human resource planning, which two of the following documents are the outputs of a process of job analysis?

  (i) Human resource plan

  (ii) Job description

  (iii) Person specification

  (iv) Performance appraisal

  A (i) and (ii)

  B (i) and (iii)

  C (ii) and (iv)

  D (ii) and (iii)

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• 10A company has established a project team to design a new information system. The team has had a few

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  A Norming

  B Performing

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