which quality management tool would be used to determine potential causes of a production problem、

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• 1statistical cost estimating techniques (based upon history), are called （    ） estimates and are a （    ） approach.

  A.definitive, bottom up.

  B.analogy, top down.

  C.parametric, bottom up.

  D.parametric, top down.

  E.analogy, bottom up.

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• 2herzberg identified factors which, if present, will lead to increased motivation. a typical factor would be:

  A.good supervision

  B.job security

  C.regular promotions

  D.good salary

  E.a dental plan

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• 3guidelines for estimating time durations include:

  A.assuming a normal level of labor and equipment.

  B.assuming a normal work week.

  C.using consistent time units

  D.using past actual durations as guides.

  E.all or part of each of the above.

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• 4a project can best be defined as:

  A.series of non-related activities designed to accomplish single and multiple objectives.

  B.coordinated effort of related activities designed to accomplish a goal without a well-established end point.

  C.cradle-to-grave activities which must be accomplished in less than one year and consumes human and non-human resources.

  D.any undertaking with a definable time frame, well-defined objectives, and consumes both human and non-human resources with certainconstraints.

  E.all of the above.

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• 5a line manager possesses information which the project team needs, but withholds the information. the results in a(n):

  A.blindspot

  B.facade

  C.region of influence

  D.communication power base

  E.none of the above

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• 6affinity diagrams are used to:

  A.determine if a process is in control.

  B.determine root cause.

  C.show the relationship among variables.

  D.categorize large amounts of data.

  E.none of the above.

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• 7one of your project team members has made a technological breakthrough on an r & d project. the result will be new business for thecompany, as well as a company patent. the team member received a company bonus. the motivational strategy used here is:

  A.job enrichment

  B.linking pay and performance

  C.behavior modification

  D.freedom in the work place

  E.all of the above

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• 8smoothing out resource requirements from period to period is called resource （    ）.

  A.allocation.

  B.partitioning

  C.leveling.

  D.quantification

  E.none of above.

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• 9the most precise or accurate estimate for determining project costs is the （    ） estimate.

  A.definitive.

  B.analogy

  C.budget

  D.modified standards.

  E.rule of thumb.

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• 10when subordinates know pertinent information that is not known by the project manager, the result is:

  A.blindspot

  B.facade

  C.region of influence

  D.communication power base

  E.none of the above

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