in general, the best long-lasting approach to settling project conflict is the （    ） approach .

试卷相关题目

• 1in communications management, to assimilate through the mind or senses (as in new ideas) is the process of

  A.understanding

  B.communicating

  C.receiving

  D.decoding

  E.comprehending

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• 2amount at stake is the （    ） .

  A.function of planned time/real time project costs.

  B.risk identified in successful project completions.

  C.(standard project deviation + expected costs)/6

  D.cost of investment loss + least cost to restore status quo.

  E.inherent risk at conception altered by standard project deviations.

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• 3which of the following can result in misinterpretation of the statement of work、

  A.using imprecise language (i.e. nearly, approximately)

  B.mixing tasks, specifications, special instructions and approvals

  C.no pattern, structure or chronological order

  D.wide variation in the size of tasks or details of work

  E.all of the above

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• 4under the terms of 2/10 net 30, the buyer may:

  A.deduct 10% of the invoice amount for payment within 30 days

  B.deduct 2% of the invoice for payment within 10 days

  C.incurs a penalty on 10% for payments more than 30 days late

  D.settle the invoice with 2 equal payments; one within 10 days and the other within 30 days

  E.none of the above

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• 5the positive value of conflict is underestimated. properly managed, conflict is a valuable tool, particularly when

  A.a diversion is needed

  B.conflictive situations are in their early stages and emotional involvement is low

  C.conflictive situations are in their late stages and emotional involvement is high

  D.conflict may cause a loss of status or position power

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• 6in which of the following cost estimating techniques are statistics models used:

  A.nonparametric cost estimating

  B.parametric cost estimating

  C.life cycle cost estimating

  D.bottom-up estimating

  E.all of the above.

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• 7the （    ） specification delineates specific end use capabilities which can be tested in the acceptance procedure.

  A.performance

  B.functional

  C.technical

  D.base line

  E.operational

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• 8the contractual statement of work (csow)

  A.must be the same as the proposal statement of work

  B.does not identify reporting requirements

  C.can be at a different level of detail (i.e. wbs level) than the proposal statement of work

  D.identifies the contractor's organizational structure for the project

  E.all of the above

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• 9the key ingredient to a successful quality management program are （    ）.

  A.management's quality philosophy, operational quality assurance and operational quality control.

  B.quality evaluation methods and functional quality integrators.

  C.technical quality administration, the technical quality specifications, and the quality process review.

  D.quality evaluation methods, quality progress reviews and the technical quality specifications.

  E.all of the above.

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• 10the key purpose of project control is to:

  A.plan ahead for uncertainties.

  B.generate status reports.

  C.keep the project on track.

  D.develop the project road map.

  E.all of the above.

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