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资料题：Which of the following words can best summarize the president's general attitude towards John, Trimbald's complaint?

发布时间：2021-03-19

A.Critical

B.Cooperative

C.Hostile

D.Indifferent

参考资料

To: "The Shoe People" < inquiries@shoepeople. com>From: "John Trimbald" < jtconstruction@ img, com>Subject: Customer ComplaintTo Whom It May Concern,1 have trusted the Shoe People to protect the feet of my employees for over ten years now. I recently purchased a few pairs of boots from your company for my crew. Though my men were itillyl satisfied with the boots, the soles began to fall apart on them after just twelve weeks. This was extremely surprising considering they came with a six year warranty. The boots are unsafe to wear because my men are pouring hot concrete. Please respond as soon as possible with instructions on how I can return the boots and receive a refund.Thank you,John TrimbaldForeman, JT Construction To: "John Trimbald" < jtconstruction@ img. com>From: "The Shoe People" < inquiries@ shoepeople. com>Subject: RE: Customer ComplaintDear Mr. Trimbald,Thank you for your e-mail concerning the poor quality of our rubber soled black workboots. A representative will be by your office next week to pick up the damaged boots. We apologize for any inconvenience this has caused you and your crew. Along with five new pairs of workboots for your crew ( we included one extra pair), we have enclosed a free year's supply of sole protector spray. In our retail stores, this spray is always recommended to buyers who work on heated floors. This should have been brought to your attention at the time of your initial order (received by telephone on October 12, 2007). Please excuse our oversight. To date we have had no complaints about these workboots from customers who have used the protector spray. However, should you use the spray and find that you are still unsatisfied with the boots, please return the boots and spray for a full refund. Thank you for supporting The Shoe People. Have a Happy New Year.Sincerely,Stan Mason, President

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1What should John Trimbald do if he remains unsatisfied?
A.Return just the spray
B.Call the President
C.Mail another letter
D.Request a refund
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2What is the spray used for?
A.To protect the boots from water
B.To protect the soles from heat
C.To protect the floors from soles
D.To protect the boots from rubber
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3How many people are on John Trimbald's crew?
A.Four
B.Five
C.Six
D.Twelve
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4Which company was unsatisfied?
A.Stan Mason's company
B.The Shoe People
C.JT Construction
D.The sole company
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5Which of the statement is NOT true accordling to the two passages?
A.These books could help one to be abetter student quickly.
B.Linna is glad to lend the book toJessica.
C.Jessica has some difficulties in herstudy.
D.Linna thinks the book is meaningfuland helping.
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6According to the letter, why did Ms. Lamy choose to contact Ms. Norman?
A.Ms. Norman's company is close toWashington, D. C.
B.Ms. Norman requested informationfrom Ms. Lamy.
C.B.Ms. Norman requested informationfrom Ms. Lamy.C.Ms.Norman'scompany wasfeatured in a magazine.
D.C.B.Ms. Norman requested informationfrom Ms. Lamy.C.Ms.Norman'scompany wasfeatured in a magazin
E.D.Ms. Norman is an acquaintance ofMs. Lamy.
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7Why does TechnoHome require training for its staff?
A.It attempts to increase efficiency.
B.It plans to hire more experiencedpeople.
C.It wants to assess the competenceof the staff.
D.It tries to develop a customerservice mindset.
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8What programs will TechnoHome staff most likely take?
A.Word Processing， Spreadsheets,and leadership Sills for SeniorManagers
B.Presentation Slills, Word processingand Databases
C.Word Processing and Spreadsheets
D.Presentation Sills, effective Meetingsand Creating Lasting Relationships
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9What is NOT stated by Ms. Lamy?
A.TechnoHome is located downtown.
B.TechnoHome estimates its performenceoutoome.
C.TechnoHome seeks forcoursesregarding interpersonal kills.
D.TechnoHome expects the training tobe held at its own workplac
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10What will Ms. Norman most likely offer Ms. Lamy?
A.Extra staff
B.Assessment procedures
C.Outstanding trainers
D.A discount
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资料题：Which of the following words can best summarize the president's general attitude towards John, Trimbald's complaint?

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