资料题：How much should be subtracted from Ms. Hoffman’s bill?
A.$87.39
B.$86.90
C.$57.25
D.$38.00
参考资料
Please make all checks payable to The Glass House.To report any problem, contact the sales representative who took your order by e-mail or by calling 555- 9773.Thank you for your business! 
Dear Mr. Smith,l would like to report an error in my latest glassware order with the reference number 200-367777. I specifically requested three cases of Rosetta champagne glasses in the previous e-mail l sent you. However, when my delivery arrived at the restaurant yesterday, there were four cases in the package, which is also specified on the invoice that came with the delivery. In other words, l was charged for a case that l did not order. In addition, when I opened the other boxes, l found two sherry glasses with broken stems.I will be returning the extra case, along with Ihe broken sherry glasses, and assume that you will cover the cost of shipping. In addition，l ask that you replace the damaged items as soon as possible. My assistant manager, Catherine Simmons, will be calling you this afternoon to work out the details.I have attached a copy of my last e-mail for your reference. 1 hope you will address my concerns immediately and take measures to prevent this from happening again.Sincerely,Abigail HoffmanProprietor, Studio Bar and Restaurant试卷相关题目
- 1What is Mr. Smith being asked to do?
A.Make further arrangements with Ms. Simmons
B.Deliver an extra case of sherry glasses
C.Request a full refund from the restaurant
D.Contact The Glass House’s warehouse
开始考试点击查看答案 - 2What does the e-mail indicate aboutMs. Hoffman?
A.She requested that the supplier give her a discount.
B.She disliked the design of the sherry glasses.
C.She was specific about the product quantity.
D.She gave instructions regarding merchandise packaging.
开始考试点击查看答案 - 3What is the e-mail mainly about?
A.An additional order
B.An inquiry about payment
C.Problems with a delivery
D.Pricing details for products
开始考试点击查看答案 - 4What is indicated about the glassesordered by Ms. Hoffman?
A.They are made by the same company.
B.They were ordered within a promotional period.
C.They are popular brands on the market.
D.C.They are popular brands on the market.D.They were shipped to the client for fre
开始考试点击查看答案 - 5In which of the positions marked [1], [2], [3] and [4] does the following sentence best belong?'The space must be large enough to hold up to 500 people."
A.[1]
B.[2]
C.[3]
D.[4]
开始考试点击查看答案 - 6What is the main purpose of the letter?
A.To register for a trade fair
B.To ask about an upcoming tour
C.To change a product purchase
D.To inquire about ordering merchandise
开始考试点击查看答案 - 7Why is Mr. Guzman interested in Ms. Balaguer’s items?
A.They are being sold at reasonable prices.
B.They have been featured in a renowned magazine.
C.They have particularly detailed designs.
D.They have been recommended by his colleagues.
开始考试点击查看答案 - 8In the letter, the word “substandard” in paragraph 2, line 2 is closest in meaning to
A.inexpensive
B.satisfactory
C.average
D.inferior
开始考试点击查看答案 - 9What will most likely happen in thesummer?
A.Some items will be delivered to a store.
B.Terrestrial Crafts will open a new branch in Illinois.
C.Volare Gift Shop will celebrate its first anniversary.
D.Some staff members will be given an orientation.
开始考试点击查看答案 - 10What is NOT suggested about TerrestrialCrafts?
A.It is a small family-run business.
B.It is a relatively new company.
C.It has a list of its merchandise for sale on a Web site.
D.It displayed its products at a recent event.
开始考试点击查看答案
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