Which of the following is not one of the terms used by Hofstede to describe a key dimension of culture? A Power-distance B Acquisitive/giving C Individualism/collectivism D Uncertainty avoidance

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• 1Which is the 'deepest' set of underlying factors which determine culture, and the hardest to manage?

  Which is the 'deepest' set of underlying factors which determine culture, and the hardest to manage?

  A Values

  B Rituals

  C Assumptions

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• 2 The research and development (R & D) function of a business: (i) Is primarily concerned with mark

   The research and development (R & D) function of a business:

  (i) Is primarily concerned with market research

  (ii) Can improve existing products as well as developing completely new products

  (iii) Has been less important for firms manufacturing computers to meet an industry standard than for those firms developing the next generation of computers

  (iv) Is always undertaken under contract by specialist external consultancies Which of the above statements are correct?

  A (i) and (ii) only

  B (ii) and (iii) only

  C (i), (iii) and (iv) only

  D (ii) and (iv) only

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• 3Services have certain qualities which distinguish them from products. Because of their________ , phy

  Services have certain qualities which distinguish them from products. Because of their________ , physical elements such as vouchers, tickets, confirmations and merchandise are an important part of service provision. Which of the following words most accurately completes the sentence?

  A Intangibility

  B Inseparability

  C Variability

  D Perishability

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• 4Which of the following statements is/are true? (i) An informal organisation exists within every for

  Which of the following statements is/are true?

  (i) An informal organisation exists within every formal organisation

  (ii) The objectives of the informal organisation are broadly the same as those of the formal organisation

  (iii) A strong, close-knit informal organisation is desirable within the formal organisation

  A Statement (i) only

  B Statements (i) and (iii) only

  C Statements (ii) and (iii) only

  D Statement (iii) only

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• 5Which one of the following is an advantage of centralisation? A It helps to develop the skills of j

  Which one of the following is an advantage of centralisation?

  A It helps to develop the skills of junior managers

  B It avoids overburdening top managers in terms of workload and stress

  C Senior managers can take a wider view of problems and consequences

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• 6Which of the following statements about the informal organisation is not true? A The influence of t

  Which of the following statements about the informal organisation is not true?

  A The influence of the informal organisation was highlighted by the Hawthorne Studies, in the way group norms and dynamics affected productivity.

  B Informal organisation can pose a threat to employee health and safety.

  C Informal organisation can stimulate innovation.

  D Managers in positions of authority generally cannot be part of the informal organisation.

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• 7Which of the following principles of classical management is challenged by matrix management? A Str

  Which of the following principles of classical management is challenged by matrix management?

  A Structuring the organisation on functional lines

  B Structuring the organisation on geographical lines

  C Unity of command

  D Decentralisation of decision-making

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• 8 plc is a growing organisation which has recently diversified into a number of significant new prod

   plc is a growing organisation which has recently diversified into a number of significant new product markets. It has also recently acquired another company in one of its overseas markets.

  What would be the most appropriate form of organisation for Y plc?

  A Geographical departmentation

  B Divisionalisation

  C Functional departmentation

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• 9Which of the following terms is not used by Mintzberg in his description of organisational structure

  Which of the following terms is not used by Mintzberg in his description of organisational structure?

  A Strategic apex

  B Support base

  C Technostructure

  D Operating core

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• 10Which of the following is a correct definition of 'span of control'? A The number of employees subo

  Which of the following is a correct definition of 'span of control'?

  A The number of employees subordinate in the hierarchy to a given manager

  B The number of levels in the hierarchy 'below' a given manager's

  C The number of employees directly responsible to a manager

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