● People are indulging in an illusion whenever they find themselves explaining at acocktail(鸡尾酒) party, say, that they are "in computers," or "in telecommunications," or "inelectronic funds transfer". The implication is that they are part of the high-tech world. Justbetween us, they usually aren't. The researchers who made fundamental breakthroughs in thoseareas are in a high-tech business. The rest of us are  （71） of their work. We use computers andother new technology components to develop our products or to organize our affairs. Becausewe go about this work in teams and projects and other tightly knit working groups(紧密联系在一起的工作小组), we are mostly in the human communication business. Our successes stemfrom good human interactions by all participants in the effort, and our failures stem from poorhuman interactions.    The main reason we tend to focus on the  （72） rather than the human side of the work isnot because it's more  （73） , but because it's easier to do. Getting the new disk drive installedis positively trivial compared to figuring out why Horace is in a blue funk(恐惧) or why Susan isdissatisfied with the company after only a few months. Human interactions are complicated andnever very crisp(干脆的,干净利落的) and clean in their effects, but they matter more than anyother aspect of the work.    If you find yourself concentrating on the  （74） rather than the  （75）, you're like thevaudeville character(杂耍人物) who loses his keys on a dark street and looks for them on theadjacent street because, as he explains, "The light is better there!".