If someone in Israel today needs a repairman in case of a power failure, ________.

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• 1In the author’s view, higher service standards are impossible in Israel ________.

  A.if customer complaints go unnoticed by the management

  B.unless foreign companies are introduced in greater numbers

  C.if there’s no competition among companies

  D.without strict routine training of employees

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• 2It may be inferred from the passage that ________.

  A.customer service in Israel is now improving

  B.wealthy Israeli customers are hard to please

  C.the tourist industry has brought chain stores to Israel

  D.Israeli customers prefer foreign products to domestic ones

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• 3The advantage of employees having foreign language skills is that they can ________.

  A.better control the whole negotiation process

  B.easily find new approaches to meet market needs

  C.fast-forward their proposals to headquarters

  D.easily make friends with businesspeople abroad

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• 4According to the passage, what is an important consideration of international corporations in employing people today、

  A.Connections with businesses overseas.

  B.Ability to speak the client’s language.

  C.Technical know-how.

  D.Business experienc

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• 5In this passage, “out of sight and out of mind” (Lines 2-3, Par

  A.3) probably means ________.A.being unable to think properly for lack of insight

  B.being totally out of touch with business at home

  C.missing opportunities for promotion when abroad

  D.leaving all care and worry behind

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• 6The example of El A1 Airlines shows that ________.

  A.revengeful customers are a threat to the monopoly of enterprises

  B.an ad campaign is a way out for enterprises in financial difficulty

  C.a good slogan has great potential for improving service

  D.staff retraining is essential for better service

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• 7Why did Bezaq’s international branch lose 40% of its market share、

  A.Because the rates it offered were not competitive enough.

  B.Because customers were dissatisfied with its past service.

  C.Because the service offered by its competitors was far better.

  D.Because it no longer received any support from the government.

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• 8Such crimes may be so complex that months or years go by before anyone ________ them.

  A.discovered

  B.will discover

  C.would have discovered

  D.discovers

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• 9Though ________ in a big city, Peter always prefers to paint the primitive scenes of country life.

  A.grown

  B.raised

  C.tended

  D.cultivated

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• 10The careless man received a ticket for speeding. He ________ have driven so fast.

  A.can’t

  B.wouldn’t

  C.shouldn’t

  D.mustn’t

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