management reserves are normally defined as a % of the total budget. as a project progresses, the project manager wants the $ value ofmanagement reserve to （    ）, whereas the customer wants the management reserve to （    ）.

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• 1japanese quality control has improved dramatically in the last 30 years for all of the following reasons except:

  A.the use of quality circles.

  B.small, continuous improvements in quality control.

  C.the use of worker suggestion systems.

  D.the use of quality control charts.

  E.focusing quality control efforts on production outputs.

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• 2during project execution, a line manager informs you that he will not have sufficient resources available next month to support your and twoother projects. the best way to handle this problem would be to:

  A.ask the line manager to make the decision.

  B.ask the line manager to work with senior management to prioritize the work.

  C.ask your sponsor to meet with the line manager.

  D.ask the line manager to set up a meeting with you and the other project managers to work out the problem yourselves.

  E.prepare a purchase order to outsource the work.

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• 3communication in both project and non-project-driven organizations should occur in directions.

  A.one

  B.two

  C.three

  D.four

  E.five

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• 4according to herzberg, which of the following is a motivational factor、

  A.pay

  B.hygiene needs

  C.achievement

  D.working conditions

  E.vacation time

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• 5a computer tape which contains historical project information is called （    ） tape.

  A.database

  B.baseline.

  C.archive.

  D.lessons learned.

  E.life cycle summary.

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• 6the utility of a risk seeker is:

  A.negatively exponential

  B.positively skewed

  C.increasing

  D.decreasing

  E.symmetrical

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• 7which of the following is equivalent to a lump sum contract:

  A.fixed price contract

  B.price fixing contract

  C.purchase order

  D.all of the abov

  E.E.b and c only

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• 8back charges refers to:

  A.transferring charges from sub-contractors to the owner

  B.adjusting payments to reflect late invoices consequence

  C.the cost of corrective action taken by the owner and charged to the contractor for non-conformance

  D.gaining restitution from the owner for non payment

  E.c and d only

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• 9company expenses such as auditing costs, supervision, office supplies, building rent and maintenance are elements of the:

  A.capital budgeting process.

  B.overhead rates.

  C.contracts and administration costing system.

  D.fringe benefits packages.

  E.none of the above.

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• 10job continuity would be an example of （    ） in maslow's hierarchy of needs.

  A.self-actualization

  B.esteem

  C.physiological

  D.belonging

  E.safety

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