资料题：Which of the following terms can most properly describe the wife' s reaction at the moment of the accident（　）。

The old-fashioned general store is fast disappearing.This is, perhaps, a pity, because shopping today seems to lack that personal element which existed when the shopkeeper knew allhis regular customers personally.He could, for instance, remember which brand of tea Mrs.Smith usually bought or what sort of washing-powder Mrs.Jones preferred.Not only was the shop a center of buying and selling, but also a social meeting place.A prosperous general store might have employed four for five assistant, and so there were very few problems in management as fer as the staff was concerned.But now that the supermarket has replaced the general store, the job of the manger has changed completely.The modem supermarket manager has to cope with a staff of as many a a hundred, apart from all the other everyday problems of running a large business.Every morning the manager must, like the commander of an army division, carry out an inspection of the business of the day.He must see that everything is running smoothly.He will have to give advice and make decisions as problems arise, and he must know how to get his hugestaff to work efficiently with their respective responsibilities.No matter what he has to do throughout the day, however, the supermarket manager must be ready for any emergency that may arise.They say in the trade that you are not a really experienced supermarket manager until you have dealt with a flood, a fire, a birth and a death in your stone.