The author’s final solution to the problem discussed in the passage is ________.

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• 1The disappearance of old-style hotel porters can be attributed to the fact that ________.

  A.self-service provides a cheaper alternative

  B.the personal touch is less appreciated nowadays

  C.machines are more reliable than human beings

  D.few people are willing to do this type of work

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• 2According to the author, long queues at counters are caused by ________.

  A.the diminishing supply of good staff

  B.lack of cooperation among staff

  C.inefficient staff

  D.deliberate understaffing

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• 3In the author’s opinion, the quality of service is changing because ________.

  A.the staff are less considerate than employers

  B.customers are becoming more demanding

  C.customers unwilling to pay extra money

  D.more consideration is given to the staff than customers

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• 4The author feels that nowadays customers are ________.

  A.not worthy of special treatment

  B.not provided with proper service

  C.considered to be inferior members of society

  D.regarded as privileged

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• 5The phrase “the problem” (Par

  A.5, Line 3) refers to ________.A.raising the status of teaching

  B.the combination of teaching with research

  C.the separations of teaching from research

  D.improving the status of research

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• 6When Mohammed, a friend of mine from the Middle East, first went to the United Kingdom to attend the university, ________ with women in the same class.

  A.he’s never before studied

  B.he couldn’t before study

  C.he would never before study

  D.he hasn’t before studied

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• 7America will never again have as a nation the spirit of adventure as it ________ before the West was settled.

  A.has

  B.did

  C.was

  D.would

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• 8The cars were ________ because it was impossible to go any further in the fog.

  A.sacrificed

  B.transported

  C.abandoned

  D.removed

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• 9The new designs of the Christmas stamps are always waited for with keen ________.

  A.irritation

  B.prediction

  C.reception

  D.anticipation

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• 10Buck Helm, a retired salesman, survived ________ alive for 90 hours in his car.

  A.being buried

  B.having buried

  C.burying

  D.to be buried

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