It can be inferred from the passage that the differences between the GlobalSupport Centre and the local repair shop lie in all the following EXCEPT_______.

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• 1"It was like offering to drop a safe on my head to cure my headache” in thelast but one paragraph means that _______.

  A.the technician’s proposal would make things even worse

  B.the technician’s proposal could eventually solve the problem

  C.files stored on her computer were like a safe

  D.erasing the entire system was like curing a headache

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• 2According to the passage, the solution offered by the technician was_______.

  A.effective

  B.economical

  C.unpractical

  D.unacceptable

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• 3Which of the following is the author’s opinion about the woman at the Global Support Centre、

  A.She sounded helpful and knowledgeable.

  B.She was there to make callers frustrated.

  C.She was able to solve her computer problem.

  D.She was quick to pass her along to a technician.

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• 4Why did the author shut down her computer abruptly、

  A.Because she had saved what she had written.

  B.Because she couldn’t move the cursor.

  C.Because the computer refused to work.

  D.Because the computer offered to repair itself.

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• 5What is the tone of the passage、

  A.Critical.

  B.Humorous.

  C.Serious.

  D.Unclear.

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• 6The newspaper deliveryman put a blank card inside the envelope because_______.

  A.he forgot to write a few words on it

  B.he wanted the couple to send it back

  C.he used it to ask for a Christmas tip

  D.he was afraid of asking for a tip in person

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• 7From the passage, we learn that the author _______.

  A.didn’t like Raoul’s way of delivering the paper

  B.didn’t realize why Raoul delivered the paper that way

  C.didn’t know that Raoul came very early in the morning

  D.didn’t feel it necessary to meet Raoul when he came

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• 8According to the passage, the author felt ____ to give Raoul a holiday tip.

  A.excited

  B.delighted

  C.embarrassed

  D.forced

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• 9Which of the following is CORRECT about Mickey, the garbage collector、

  A.He wrote a letter to the couple afterwards.

  B.He failed to collect the money from the bank.

  C.He wanted the couple to send him a Christmas car

  D.D.He collected both the cheek and the garbage that day.

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• 10Ed’s encounter with the recycling team shows that _______.

  A.Ed was desperate to correct his mistake

  B.Ed only wanted to give money to Raoul

  C.Ed was unwilling to tip the truck driver

  D.Ed no longer wanted to give them money

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