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资料题:What will Ms. Peng most likely receive?

发布时间:2021-12-11

A.A store gift certificate

B.A payment reimbursement

C.A cash voucher

D.An irritation soothing cream

参考资料

NOTICE TO OUR CUSTOMERSBrenda Department Store would like to announce an issue that has arisen with regard to our Luxom hand lotion product (item number 274AR). Several units of Luxom hand lotion that were sold between the dates of May 2 and May 30 contained an active ingredient that may cause skin irritation to users of the product. If you purchased the hand lotion within these dates and can provide valid proof of purchase exhibiting so, you are eligible for a 100 percent refund as well as a complimentary replacement tube of the lotion without the irritating agent.Customers who may have experienced significant side effects, including swelling or excessive itchiness, may direct any claims they might have to our service desk on the fourth floor of our main branch on 50 Clover Street. Such customers will not need to provide a receipt but may be required to sign a legal agreement indicating their acknowledgment of acquisition of the Luxom hand lotion product during the specified sales period above.Any questions pertaining to this issue may be directed to our customer service department at 555-9394 or its head of staff, Gregory Owens, at g.owens@brendadept.com. To: Gregory Owens <g.owens@brendadept.com>From: Danielle Peng <dannypeng465@itsmymail.net>Subject: Yesterday’s visit Date: June 16 Attachment: sale.fileDear Mr. Owens,Thank you very much for speaking with me yesterday. I’ve attached a scan of my receipt, as you instructed. My apologies for not having it on me the other day.Although I did purchase product 274AR on May 10, I did not experience any significant skin ailments. Thank you for providing me with the legal form to file a claim anyway, but I don’t think that will be necessary. Please just send along what was promised in the notice I received last month.The address that it can be sent to is: 68 Hartfield Way, Richmond, VA 23237.Please note that next month, I will be out of the country for work and will thus be unable to accept the package when it arrives. Accordingly, the delivery person may leave the box in the management office of my apartment complex on the first floor of the building. I appreciate all of your help with this in advance.Please let me know if there is any further information you will need from me to complete this request.Kindest Regards,Danielle Peng  

试卷相关题目

  • 1What is the purpose of the e-mail?

    A.To request a forgotten document

    B.To inquire about filing a claim

    C.To follow up on a request

    D.To ask for clarification of a notice

    开始考试点击查看答案
  • 2What is NOT indicated about customers ofBrenda Department Store?

    A.They may have to sign an official document.

    B.They were not all affected by an irritant in some lotion.

    C.They will get their money back if they purchased a faulty product.

    D.They have to send a receipt for a purchase by e-mail.

    开始考试点击查看答案
  • 3Why is Brenda Department Store askingthat a product be returned?

    A.It was past the expiration date.

    B.It was supposed to be sent overseas.

    C.It could cause some dermatological issues.

    D.It was originally priced wrong.

    开始考试点击查看答案
  • 4In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?“For instance, the number of external pockets has been increased in order to accommodate mobile devices, laptop computers, and other necessities."

    A.[1]

    B.[2]

    C.[3]

    D.[4]

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  • 5The word “revisit" in paragraph 4, line 4 is closest in meaning to

    A.reoccur

    B.reassess

    C.remind

    D.repeat

    开始考试点击查看答案
  • 6What is Ms. Peng planning to do next month?

    A.Move into a new apartment

    B.Go abroad for business

    C.Mail out an important package

    D.Meet with a delivery person

    开始考试点击查看答案
  • 7What is stated about Biz Europe?

    A.It has offices around the globe.

    B.It hires editors with business degrees.

    C.It includes predictions about money.

    D.It publishes an issue every quarter.

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  • 8According to the advertisement, who is eligible to be featured in Biz Europe’s special article?

    A.An organization’s recent award recipients

    B.Financial forecasters specializing in European business

    C.Entrepreneurs who send an outline of their career

    D.Regular subscribers of Biz Europe

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  • 9What did Mr. Marks most likely receive?

    A.A present from a jeweler

    B.A discount on a subscription

    C.A commission for a sale

    D.A free magazine issue

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  • 10What is Mr. Marks planning to do next year?

    A.Enroll in some additional classes

    B.Open a store in another country

    C.Launch a promotional campaign

    D.Expand an online product catalog

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