It can be concluded from the passage that _____.

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• 1 Tthe passage tells us ______.
   

  A. how to settle a consumer's complaint about a faulty item

  B. how to make an effective complaint about a faulty item

  C. how to avoid buying a faulty item

  D. how to deal with complaints from customers

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• 2 As a result of careless washing, the jacket _____ to a child's size.

  A.compressed

  B.shrank

  C.dropped

  D.decreased

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• 3 “He rather liked it for its novelty” means he liked it because it was _____.

  A. unusual

  B. pleasant

  C. courageous

  D. friendly

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• 4 In the process of children‘s learning new skills parents _____.

  A. should encourage them to read before know the meaning of the words they read

  B. Should not expect too much of them

  C. Should achieve a balance between pushing them too hard and leaving them on their own

  D. Should create as many learning opportunities as possible

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• 5The police are trying to find out the _____ of the woman killed in the traffic accident.

  A. evidenc

  e B. recognition

  C. identity

  D. status

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• 6 Which of the following is NOT mentioned as a motive for suicide?

   

  A.Insanity

  B.Pressure

  C.The need for attention

  D.Great anger

  
  

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• 7 All the following are channels to get market information EXCEPT ( ) .

  A.to have commercial counselor's offices of our embassies stationed abroad

  B.to promote the quality of our own products

  C.to send trade groups abroad every now and then

  D.to have face-to-face talks with foreign businessmen

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• 8As their conversation continued, the editor _____.

  A. changed his opinion of the girl

  B. grew tired of her

  C. became annoyed

  D. thought she was too uneducated

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• 9 _____ had enough time, they would have visited the Great Wall。

  A.Had they

  B.Have they

  C.Would they have

  D.If they

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• 10 ______ that John should have passed the examination.

  A.There is no surprise

  B.It is surprised

  C.Not to surprise me

  D.It is no surprise

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